Customer Research & CX Strategy — Brisbane
I bridge customer insight and business strategy — so you make better decisions, fix the right problems, and build experiences that work.
Experience across
What I do
Most organisations have more data than decisions. I help teams cut through — finding what's actually going wrong for customers, and turning that into a clear direction.
A 90-minute facilitated session that maps your current customer experience and surfaces the real problems worth solving — before you commit to AI solutions.
Interviews, journey mapping, and insight synthesis. I find the gap between what customers say they want and what they actually do — and turn that into something your team can use.
Facilitated sessions that align teams on the real customer problem before jumping to solutions. Designed for decision-makers, not just researchers.
A free self-assessment — 8 questions that surface where you're strong, where you're exposed, and where to start.
Coming soon
Download freeHow it works
No retainers to start. Projects are scoped upfront — you know what you're getting and what it costs before we begin.
We talk through where you are and what you're trying to do. I'll tell you honestly whether I can help and what that would look like.
A short document: the problem, my approach, the timeline, and a fixed price. No surprises.
I do the work, then walk your team through findings and recommendations in a format they can actually act on.
About
I'm YOUR-NAME-HERE, a Brisbane-based product and CX specialist with a background in customer research, UX, and digital strategy.
I've worked at Uber, Compare the Market, and across government and not-for-profit sectors — always in the space between customer insight and business decisions. That's the gap most AI projects fall into.
Studio Oneill exists to help organisations think clearly about their customers before they build — so the technology they invest in actually solves the right problem.
Customer Research & Insight
Interviews, journey mapping, synthesis, behavioural analysis
CX & Product Strategy
End-to-end experience design, friction audits, roadmap prioritisation
Stakeholder Facilitation
Workshops, alignment sessions, executive briefings
Industries
Insurance · Fintech · Platform · Government · NFP · Healthcare
20 minutes is enough to know if there's something worth exploring. No sales pitch — just a conversation about what you're dealing with.